Prior to submit refund request, please read our Refund Policy first.
1. Time limit for refund requests and grounding reasons
If you have problems getting PowerPoint templates to work, we will be happy to provide a refund within 59 days since the purchase. After 59 days, no refunds will be given. All refund-amounts will be calculated with an additional redemption fee of $0.5 for the transaction costs.
If you’re subscription member, our money back guarantee is only valid if you’ve downloaded less than 5 products. We will be unable to refund if you’ve downloaded more than 5 products.
Refund requests can be submitted through the contact form that you can find below in this page. You should accompany your request with detailed and grounded reasons why you apply for a refund.
Please make sure your request does not contradict our Refund Policy.
2. Processing Refund requests
Once we get your request, we will send you an email to notify you that we have received it and we will also notify you of the approval or rejection of your refund.
2.a. User’s responsibility
Before a refund is granted, you must allow us to try and help solve any problem you have by send us email.
Please give it 24-48 hours for our Support Team to get back to you on your support requests.
2.b. Illegitimate refund requests
Refunds will not be granted if you simply decide not to use the purchased products and these Refund Rights, do not apply, for the following digital goods that are made to your specifications or are clearly personalized.
2.c. Incompatibility with third-party products or software
Please note that we do not bear any responsibility and therefore we do not satisfy any refund requests based on incompatibility of our products with some third-party software (software, plug-ins, add-ons, modules, scripts, extensions etc.) other than those which are specified as compatible in a description available on the page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner.
3. Payment of refunds
In case your request is judged grounded, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within 7 working days since your request has been approved.
4. Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Thank you for shopping at Riverduo.
If you have any questions about our Refunds Policy or requests a refund , please use contact form bellow: